Our Happy Customers

We have had a lot of great feedback over the years. Check out what some of our happy customers have said.

Rating: 5/5

By: Ben K.

High Quality The people that we have talked to have been professional and helpful. We are also very pleased with the pricing options offered.

Rating: 5/5
By: Ken R.

Great Service The right products at the right prices with the best service.

Rating: 5/5
By: Justin

Great! Great job!

Rating: 5/5

By: Michael S.

real service After a tornado hit my daughter's house and watching her fight with our insurer to get repairs made, we noticed her neighbor wanted for nothing with their insurer. It was the service when you have to file a claim that makes the difference. This was how we came to know about Reliable, and the fact that I now have better coverage for less was the icing on the cake. Does kind of make you wonder what the others are doing with all the money they take in, doesn't it? The scale should be a 12

Rating: 5/5
By: Karla S.

Ethical, Service Oriented -- All Around GREAT Guy Kurt Watt and his team (Bonnie and Lisa) are the best. We've been with Reliable Insurance for many years for both auto and home insurance, and our family has been delighted. Our calls are always answered. Emails are always returned. I feel that prices are in line with any other agency, yet it's the customer service that really sets them apart. They are ethical people. I trust the entire team to give me objective advice. They carry the most reputable insurance lines. Highly recommended!!

Kurt Watt

Kurt Watt began selling insurance in 1994. Before starting Reliable Insurance Solutions in 2002, he worked exclusively in commercial insurance. Located in West Lafayette, Indiana, Reliable Insurance is a full-service independent insurance agency that provides all lines of personal and commercial insurance. We provide health and life insurance policies as well.

"The most enjoyable aspect of being an insurance agent is the customer interaction. Taking the time to understand a client's situation, diagnose their exposure, and develop a customized insurance and risk management program," says Kurt.

Bonnie Salisbury

Bonnie brings over 30 years of insurance experience to Reliable Insurance Solutions. She has been involved in all aspects of the independent agency system and is a licensed agent holding a Certified Insurance Service Representative (CISR) designation. Along with Kurt, she works with commercial clients, maintains the agency's management and system website organization, all while providing auto and homeowner policy quotes.

Bonnie has striven to exceed customer expectations by providing clients with the outstanding service that they deserve and have come to expect from us.

Melissa Watt

Melissa has been working with Reliable Insurance Solutions on a part-time basis for the past five years. She has been a licensed agent for two of those years. As a Customer Service Representative, she assists Lisa Dillon with personal lines clients utilizing Erie Insurance, AAA, and Progressive. Melissa also helps manage our West Lafayette office while always greeting customers with a smile.

Lisa Dillon

Are you getting all the discounts you deserve? Does you agent contact you yearly to review your policies?

Let Lisa show you what great service really is. Lisa began her career at Reliable Insurance Solutions in West Lafayette working as a Customer Service Representative (CSR) assisting Kurt Watt with commercial lines clients. She has since moved on to the position of licensed agent specializing in personal lines insurance products. She holds an Associate of Applied Science degree in Business Administration with specialties in Human Resource Management and Business Management. Lisa provides customers with personalized service that is tailored to each client’s individual needs. Whether you need car insurance, homeowners insurance, motorcycle insurance, or a personal umbrella, Lisa will be able to help you with all of your insurance needs.

Lisa takes great care to ensure that each and every client has a smooth and enjoyable experience with the agency. It is her goal to always go above and beyond to provide the utmost in customer satisfaction. She is always willing to take time for the customer to understand the coverage they have selected and be satisfied with that decision. She is able to uphold her high standards by utilizing the agency's top companies such as: Erie Insurance, AAA, and Progressive for your personal insurance needs.

Yan Zhuang

Yan Zhuang joined Reliable Insurance Solutions team in 2016 to serve the international students, scholars and residents. Yan has a servant’s heart and loves helping people. She enjoys helping customers find the best solution for auto, home, renters, or business insurance. Yan also has a teacher’s heart and thinks it is important for the clients to understand the policies. She enjoys meeting new people, getting to know their needs, and being able to help them.

In Yan’s leisure time, she loves to read stories to her two daughters and teach Chinese classes. Yan also enjoys playing the piano and will play for hours when her schedule permits. Yan enjoys learning and believes there are always new things to learn every day.

Why Choose Reliable Insurance

As an independent insurance agency, Reliable Insurance Solutions can offer many different brands of insurance. You wouldn't want to eat at a restaurant that only has one item on the menu, why should you settle for an insurance agency that only sells one brand of insurance?

We aim to provide the type of service that our customers prefer. Some prefer to visit our website and fill out their quote forms themselves. Others prefer us to do their leg work, in order to obtain the best quote possible. Whatever your own personal preference, Reliable Insurance Solutions is here to assist you.

We believe the ultimate test of your insurance program is claims service. When a claim occurs, our staff will work with you to insure the situation is handled quickly and equitably.

We don't do extraordinary things; we do ordinary things extraordinarily well.

Our Pledge

As an independent agency, Reliable Insurance Solutions has access to multiple insurance companies as well as a commitment to quality customer service. This allows us to offer our clients competitive pricing, a wide selection of products and unparalleled advocacy.

As a Trusted Choice® agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:

• Work with you to identify the right insurance for you, your family, or your business and use our access to multiple companies to deliver those products.
• Guide you through the claims process, so your claim is resolved promptly and fairly.
• Help resolve any problems related to your coverage or account.
• Answer any questions and explain the coverages and options available to you.
• Return your phone calls and e-mails promptly.
• Respond to your requests in a timely manner.
• Provide 24/7 service for you, our customers.
• Allow you to reach out to us via:
o 24-hour voice mail service
o E-mail
o Our website, www.reliableinsurancesolutions.com
• A constant commitment to continuing education, so we can serve you better.
• Treat you with respect and courtesy.
• Conduct our business in an ethical manner.

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