About Reliable Insurance

Melissa and Kurt Watt founded Reliable Insurance Solutions in 2002. Kurt, the principal agent, has over 21 years of experience. Melissa is a licensed agent servicing personal lines clients. Lisa Dillon joined the agency in 2006. She's a licensed agent and principal customer service representative for our personal lines clients. Bonnie Salisbury has 35 years of experience and joined the agency in 2007. Bonnie is a licensed agent, CISR certified, and is the primary commercial lines service representative.

Together, these agents have over 75 years of combined insurance industry experience. All of us live in the Lafayette and West Lafayette, Indiana area. Our first priority is to serve you, understand your situation, diagnose your exposures and develop a customized insurance and risk management program that is tailored to your needs.


Our Agents

Kurt Watt

Kurt Watt began his insurance career in 1994. Before starting Reliable Insurance Solutions in 2002, he worked exclusively in commercial insurance. When he’s not working Kurt enjoys spending time with his wife Melissa and their three children; Brandon, Ethan, and Amanda. The family loves the outdoors; camping and hiking. Kurt also enjoys carpentry and typically will buy and renovate one house a year.

"The most enjoyable aspect of being an insurance agent is the customer interaction. Taking the time to understand a client's situation, diagnosing their exposure, and developing a customized insurance and risk management program," says Kurt.

Melissa Watt

Melissa has been working with Reliable Insurance Solutions on a part-time basis since 2005 as a licensed customer service representative; she assists Lisa Dillon with personal lines clients utilizing Erie Insurance, Travelers Insurance, Safeco Insurance, and Progressive. Melissa also helps manage our West Lafayette office while always greeting customers with a smile.

Bonnie Salisbury

Bonnie brings over 35 years of insurance experience to Reliable Insurance Solutions. She has been involved in all aspects of the independent agency system and is a licensed agent holding a Certified Insurance Service Representative (CISR) designation and values continuing education for up to date changes that often occur in the insurance industry. Along with Kurt, she works primarily with serving commercial clients, providing various policy quotes, maintaining the agency's management system, and assisting in website organization.

Bonnie strives to exceed customer expectations by providing clients with the outstanding service that they deserve and have come to expect from us.

Lisa Dillon

Lisa began her career at Reliable Insurance Solutions in 2006 working as a Commercial Lines Customer Service Representative (CSR). She became a licensed agent the same year and is now a CSR specializing in Personal Lines insurance products. She holds an Associate of Applied Science degree in Business Administration with specialties in Human Resource Management and Business Management.

Lisa takes great care to ensure that each and every client has a smooth and enjoyable experience with the agency. It is her goal to always go above and beyond to provide the utmost in customer satisfaction.

Crystal Andrews

Crystal Andrews began her insurance career in 2007 and joined Reliable Insurance Solutions in 2016. When she is not working, she enjoys spending time with her fiancé and daughters. Crystal loves to read and is always working on a DIY project or two!

Crystal treats each customer like a friend and strives to provide them with the best service possible. She is always looking out for their best interest and finds them the best insurance value we have to offer.

Yan Zhuang

Yan Zhuang joined Reliable Insurance Solutions team in 2016 to serve the international students, scholars and residents. Yan has a servant’s heart and loves helping people. She enjoys helping customers find the best solution for auto, home, renters, or business insurance. Yan also has a teacher’s heart and thinks it is important for the clients to understand the policies. She enjoys meeting new people, getting to know their needs, and being able to help them.

In Yan’s leisure time, she loves to read stories to her two daughters and teach Chinese classes. Yan also enjoys playing the piano and will play for hours when her schedule permits. Yan enjoys learning and believes there are always new things to learn every day.

Why Choose Reliable Insurance

As an independent insurance agency, Reliable Insurance Solutions can offer many different brands of insurance. You wouldn't want to eat at a restaurant that only has one item on the menu, why should you settle for an insurance agency that only sells one brand of insurance?

We aim to provide the type of service that our customers prefer. Some prefer to visit our website and fill out their quote forms themselves. Others prefer us to do their leg work, in order to obtain the best quote possible. Whatever your own personal preference, Reliable Insurance Solutions is here to assist you.

We believe the ultimate test of your insurance program is claims service. When a claim occurs, our staff will work with you to insure the situation is handled quickly and equitably.

We don't do extraordinary things; we do ordinary things extraordinarily well.

Our Pledge

As an independent agency, Reliable Insurance Solutions has access to multiple insurance companies as well as a commitment to quality customer service. This allows us to offer our clients competitive pricing, a wide selection of products and unparalleled advocacy.

As a Trusted Choice® agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:

•   Work with you to identify the right insurance for you, your family, or your business and use our access to multiple companies to deliver those products.
•   Guide you through the claims process, so your claim is resolved promptly and fairly.
•   Help resolve any problems related to your coverage or account.
•   Answer any questions and explain the coverages and options available to you.
•   Return your phone calls and e-mails promptly.
•   Respond to your requests in a timely manner.
•   Provide 24/7 service for you, our customers.
•   Allow you to reach out to us via:
     o   24-hour voice mail service
     o   E-mail
     o   Our website, www.reliableinsurancesolutions.com
•   A constant commitment to continuing education, so we can serve you better.
•   Treat you with respect and courtesy.
•   Conduct our business in an ethical manner.

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